Please read this agreement carefully and make sure that all the provisions are clear for you before you click “I accept” box and click the button “Next”.
Innova Co. S.à r.l. (“Innova”), with its place of business in the Grand Duchy of Luxembourg and acting under the official and exclusive authorization (license) granted by ССR Inc., Republic of Korea, offers you (the “User” ), to enter into this Agreement as follows:
1.2. RF Online is a massively multiplayer online role-playing game for Microsoft Windows (see Annex 1 Article 3.1. about technical requirements for the User’s PC). the genre of the Game is fantasy. the Game is available on Innova’s web-sites, currently eu.4game.com, https://eu.4game.com/rf/play/. the Game is based on free-to-play model. Fee-based additional features, items, packs (the “Fee-based Services”) are available but not obligatory for Users and may be gotten at the User’s own discretion.
To access and use the Services the User needs to
4game application is auxiliary software (including, but not limited to, its technical protection facilities), that can be downloaded at eu.4game.com. This is a tiny program that downloaded and installed in the PC memory at the same moment when the User downloads the Game Client or separately from Innova’s sites. Once 4game application is installed it gives the User comfortable technical facility to access to the User’s 4game account via the Internet browsers. the User cannot create 4game account without 4game application. 4game application is a part of the operating procedure of reproduction (installation) of the Game Client, access to the User’s 4game account, as well as access to the Game Process.
1.3. Users under 13 are not allowed to play Game, take part in the Game Process and enter into the Agreement. On behalf of any minor Users (that are, however, older 13 years of age) this Agreement may be entered into only by their legal representatives (parents, guardians, legal representatives etc.), or trustee.
Where applicable, User's rights and obligations under the Agreement are exercised exclusively through their legal representatives.
Innova is entitled to inquire about confirmation of the representative’s legal status and his/her expressed consent to enter into this Agreement. Innova is entitles to contact to such representative directly (by phone, e-mail). For the period of getting mentioned information, the Services can be suspended.
PEGI (Pan European Game Information) age rating or other similar ratings are used to ensure that the Game itself, entertainment Game content is intended for the particular age group for which it is most suitable. These ratings do not indicate the legal capacity to enter into the Agreement.
1.4. the Services are provided by Innova only to Users within the Territory. Any Users that are outside the Territory shall not be entitled to use the Services.
1.6. Game Client license agreement is available at eu.4game.com.
2.3. “Game Client” means the software required for launching the Game. the Game Client can be downloaded from Innova’s sites.
2.4. “Game” means a multi-user online role-playing Game RF Online as described in Article 1.2. of the Agreement. the Game represents an aggregate of software and databases including the Game Client as its component, copyrights, trademarks and any other intellectual property rights that can be reached via the official website or in game process. Game includes also (without limitation) object code, separate computer programs, manuals; any names, including names of places, locations, characters, character’s appearance, in-game items and objects, scenario of the Game and separate parts thereof; fonts, audio, video, interfaces, technical copyright protection facility (including Frost software that is a part of Game) etc.
2.5. “Game Process” means the aggregate of actions and relations between Users and/or Innova in the course of using the Game in accordance with its purpose, Game scenario, terms and rules.
2.6. “Login” and “Password” means two unique characters sets to be created by the User or received by Innova from a social network (for example Facebook) by the User’s consent in order to use 4game account at eu.4game.com. the Login and the Password can be used for any game project available via 4game.com.
The User is totally responsible for the confidentiality of his/her and shall not provide them to any third party (except the case of creating 4game account, Login and Password by a legal representative who is entitled to give Login and Password to his/her minor child). the User shall carefully check all forms, requests, notifications about his/her Login, Password to avoid fraudulent attempts to get Users’ 4game account data. Innova shall not be responsible for any actions related to such fraudulent actions and their consequences, as well as for the User’s failure to ensure confidentiality of about his/her Login, Password, Game Password.
2.7. “Services”. “Game Services” means a set of entertaining Game services provided via the Internet under the Agreement, including free and fee-based services. Some fee-based Services are available (such as Premium Account etc.), all other Services are free of charge.
Innova does not provide Internet access and the User is responsible for all fees in respect of the Internet connection, his/her computer and related communication equipment.
2.8. “Innova’s sites” means web-sites located currently at eu.4game.com, https://eu.4game.com/rf/play/, all domains of further levels, that are related to the sites. Innova is entitled to change URL addresses of the sites at any time and notify Users on such change. Innova may also inform Users on any issues related to the Game via official forum located at https://eu.4gameforum.com.
2.9. “Territory” means territory of Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican City, and only Users located within the indicated territory shall have the right to participate therein unless otherwise stated by Innova.
2.10. “Test Servers” means separate Game server where the User may take part in open or closed test of the new/updated Game components (locations, episodes, language versions etc.).
3.1. In accordance with the terms and conditions hereof, Innova shall provide the following Services:
3.2. Innova shall provide access to the Services only at Innova’s sites to authorized Users. the authorization is only possible by mean of the Login and the Password or by the means of social network authentication as set out in this Agreement. Any other methods of obtaining access to the Services by Users shall be deemed to be illegal and infringing acts that breach the provisions hereof.
3.3. the Services shall be provided on permanent basis with availability is no less than 85%, except for the time for breaks due to the technical maintenance of the Game, forums, chats, equipment or updating of Innova’s sites.
Innova shall place the announcement on any such works 2 hours prior to their implementation at Innova’s sites or set a schedule for regular maintenance. the User shall be responsible for reviewing such information.
However in exceptional cases of technical difficulties Innova reserves the right to interrupt the Service immediately to prevent greater problems or damage to the Game, Game servers or Services. In such cases Innova apply all reasonable effort to restart Services as soon as possible.
The User agrees that he/she is not entitled to claim any damages for Service interruption irrespective of the nature and reasons of it.
3.4. Any fee-based Services as well as collection of payments shall be performed only by Innova and/or any entities that are specially authorized by Innova for the provisions of chargeable Services and/or collection of payments.
If the User transfers money via or to any entities or individuals other than listed on Innova’s sites such transfer shall neither be deemed to be proper fulfillment of the User’s obligations nor result in any legal effects and obligations on Innova. Any responsibility and losses shall be borne by the User.
3.5. In the course of the Service provision Innova uses Frost software as a technical facility for copyright protection of game developer (Right holder) and Innova. Frost is intended to protect fair game, honest Users, Game balance as well as intellectual property rights. the purposes of Frost are:
Innova uses Frost software as a part of the Game Client. the User cannot get an access to the game if the Frost software is deleted or modified.
Frost works in the similar way as anti-virus or anti-spy software.
3.6. Innova is entitled to wipe any content, components, information, data (including Game data), characters, items in connection with the Test Servers with no restoring of them and no compensation and refunds to Users.
4.1. Innova hereby agrees to keep confidential all 4game account registration data and any other details of the User, except for the cases stipulated by the applicable legislation.
4.2. Innova provides the User with possibility to obtain information about any amendments to this Agreement and any Annexes hereto, the list, procedure for and terms of provision of Services subject to Section 8 below.
4.3. Innova provides the User with the appropriate quality of Services in accordance with the provisions and limitation set in the Agreement.
4.4. Innova reserves the right to take any measures that do not contradict the applicable legislation in order to restrict or block access to the Sites/Game/Services for any persons that breach the provisions hereof. Innova reserves the right to suspend or terminate the Agreement as per Section 8 below.
4.5. Innova does not pre-moderate content posted by Users on the Sites or in the Game (for example in public chats, forums etc.). Innova shall be entitled (but does not bear the obligation) to delete and/or modify any data, information, results of intellectual activity that may be posted at Innova’s sites, including by Users.
4.6. Innova shall have the right, in accordance with the applicable legislation, to suspend or terminate the Agreement and provision of the Services as per Section 8 of the Agreement. For the Violations and Penalties, cases related to the Game errors (bugs) and related information please follow the link: https://eu.4game.com/docs/legal/rf/violations/.
4.7. Innova is entitled to change the price of fee-based Services. All the changes are displayed in the RFOnlineStore. However, this does not mean that the User that has already paid for the Service is obliged to pay any difference in case where the price increases and is not entitled to claim any refunds in case where the price decreases.
4.8. Innova refunds Users in accordance with the Payment policy.
4.9. Innova provides support and assistance via support tools locates at: support.4game.com.
4.10. Innova is entitled to enforce and apply Game penalties and sanctions described in the Violations and Penalties https://eu.4game.com/docs/legal/rf/violations/ to the User who breaches the Agreement (including but to limited to the Game Rules).
4.11. Innova from time to time carries out promotional contests, events, activities, tournaments etc. the events is a part of the Game Process. For such events special rules and conditions that differ from the Agreement may be applicable. However User’s compliance with the Agreement is an essential condition for participation in the events. Game penalties and sanctions may be enforced to the User by Innova at any time in the course of the promotional events.
5.1. the User shall have the right to use the Services for personal non-commercial purposes only.
5.2. During registration of 4game account and at any time of use of the Game the User shall provide true, accurate, full, current and relevant information to Innova (including but not limited to the following cases: filling in any required registration forms, submitting support tickets, e-mails, letters, statements etc.). the User acknowledges that he/she understands that providing of the information contrary to the requirement of this Article, he/she commits a material breach of the Agreement and his/her obligations.
5.4. the User shall abide by the Game Rules subject to Annex No. 1 hereto, and fulfill any other Innova’s requirements for participation in the Game Process as published at Innova’s sites.
5.5. the User shall respect the intellectual rights of Innova and the Right holder and as specified in Section 7 below. the User shall conform with Article 3.4. above. the User hereby warrants that in the course of using the Services he/she will not breach any third-party rights, including intellectual rights, and all the data (information, results of intellectual activity) will be lawfully posted by the User at Innova’s sites.
5.6. In the course of using the Services, the User SHALL NOT HAVE the RIGHT TO:
Any of above action shall be deemed a material breach of the Agreement and the User’s obligations.
5.7. the User shall be responsible for ensuring non-disclosure (confidentiality) of the data stored in his/her account, his/her login and passwords and bear liability for any failure to keep confidential and disclose in any way his/her account data.
5.8. the User hereby warrants to Innova that he/she shall have the right to use any payment facilities he/she has selected, without infringement of the applicable legislation and/or the legislation of any other country of residence of the User. Innova shall bear no liability for any possible damage on any third parties and/or any other Users that may be inflicted due to using any payment means he/she does not own.
5.9. the User may agree to receive advertisement messages from Innova and/or review ads in the course of use of the Services. Innova will inform Users on Game or 4game news, activities, promo events. the User can cancel such subscription.
5.10. In case of any questions or problems related to the Game (such as technical questions, questions related to the Agreement, imposed sanctions, the Game scenario and process), the User shall address his/her requests to the help desk (support team) at: https://eu.4gamesupport.com/. This is the most sufficient way to turn to the support team. However the User may send his/her request to Innova by e-mail (email@example.com) or by post (for the postal address please see Section 9 of the Agreement). the User acknowledges that support tickets addressed to the help desk shall be in English, the help desk replies will be in English as well.
5.11. When addressing a request to the support team, the User shall identify him or herself and provide 4game account registration data. a support ticket via https://eu.4gamesupport.com/ shall be created while the User is logged in.
The User is highly recommended to provide a detailed description of a question or a problem he/she has encountered. This helps the support team to provide him/her a relevant
Should the User provide incomplete 4game account registration data or 4game account registration data that raises doubts of its authenticity and belonging to the person that has addressed the help desk, the support team shall be entitled to request any additional data and information from the User. the support team may request additional data from the User.
5.12. the help desk shall send a reply to the User within 10 days after the date of receipt of the User’s application and submission of the full and authentic 4game account registration data thereby. Such term may be increased, depending on the nature of the issue, which shall be additionally notified to the User.
The User understands and agrees that:
6.1 the user shall use Innova’s sites, the game and services at his/her own risk. the service shall be provided on “as is” basis.
The description of the discovered Game errors (bugs) is published at https://eu.4gamesupport.com/. However new errors (bugs) can be found. the list of the errors (bugs) can be supplemented as newly known errors (bugs) appear. Such supplements have immediate effect.
6.2 Innova does not warrant that:
6.3 Innova shall not be liable for inflicting any direct or indirect damage incurred through no its fault due to:
6.4. No data or information posted at Innova’s sites by any third parties (for example other Users) may be deemed to be a reliable and/or official source of information. Innova shall bear no liability for any indirect damages or any other losses the User may incur due to using any information provided by any third parties.
6.5. Innova shall bear no liability for any temporary malfunctions or interruptions in the provision of Services, for any temporary malfunctions or interruptions in the operation of communication lines, any other similar malfunctions, as well as for any problems with the computer from which the User accesses the Internet.
6.6. Except the case of gross negligence or willful misconduct, Innova and/or any of its affiliates, subsidiaries, agents shall not be responsible or liable for any indirect, incidental, or other damages (including without limitation, lost profits) resulting from the game, game services, Innova’s sites and/or materials on the sites, third parties’ actions related to the game, game services and Innova’s sites and/or materials on the sites, including fraudulent and/or negligent actions of third parties. the sole maximum aggregate liability of Innova for all damages, losses and causes of action, whether in contract, tort (including without limitation, gross negligence) or otherwise, shall be the aggregate amount that the user actually spent in the game during the term of the agreement.
6.7. Innova hereby warns reminds that excessive use of PC, including play on PC, can be harmful for the User’s health. the User or its legal representatives, trustee hereby agree to be responsible for controlling the state of his/her health and not to use the Services / restrict their use in case of any contraindications.
7.1. ССR Inc., Republic of Korea, and Innova reserves intellectual property rights regarding the Game, its components, results of intellectual activity posted by Innova at its sites such as texts, pictures, images, characters, characters’ names, character’s appearance and accessories, in-Game items, multimedia materials, programming code and any other subject-matter of copyright.
Any derivative works based on the Game, its components and part can be created and produces upon Innova’s written consent.
7.2. All trademarks (service marks) or any other means of individualization (including corporate names, logos, trade labels) that have been lawfully posted at Innova’s sites shall be owned by their lawful right-holders. All other rights that are not directly marked as owned by any third parties shall be owned by Innova or the lawful right-holders of such rights.
7.3. a character the User uses to get into the Game Process is an integral part of the Game and the User does not obtain and has not any proprietary / exclusive rights over this character (characters). the User shall not hereunder be granted any exclusive rights to the intellectual property embodied in the Game, Game components such as characters, inGame items, or materials posted at Innova’s sites.
8.1. Applicable Legislation and Jurisdiction. This Agreement shall be governed by the provisions of the Grand Duchy of Luxembourg without applying any conflict law principles. Innova and the User hereby consent that all disputes arising in relation with the Agreement shall be submitted to the referred to the courts of Luxembourg City, the Grand Duchy of Luxembourg.
8.2. No failure of Innova to exercise or enforce any right or provision of the Agreement will not constitute a waiver of such right or provision and shall deny Innova the right to take the appropriate actions aimed at the protection of its rights later or be deemed as Innova’s waiver of its rights in case of any similar or equal breaches in future.
8.3. Any other issues that are not stipulated herein shall be governed by the applicable legislation.
8.4. If any provision of this Agreement is to be ineffective or unenforceable, this shall not affect the effectiveness or enforceability of any other provisions hereof.
8.5. Innova shall be exempt from liability for any failure to fulfill their obligations or any part thereof if such failure has resulted from circumstances of insuperable force (Force Majeure), i.e. any circumstances of extraordinary nature that could not be avoided by the Parties under such conditions. Such circumstances shall, inter alia, include riots, resolutions of state authorities, natural disasters, fires, accidents, interruptions in power supply, global disruptions in the European or international segments of the Internet, failures of routing systems, failures of the distributed domain name system, failures caused by hacking and DDOS-attacks.
8.7. All notices and Information during the term of this Agreement may be sent by the User subject to the procedure as stipulated in Article 5.10 above. Such notices and information shall be sent by the User in English.
Any other method of sending Information or notices (statements, etc.) shall be deemed to be improper.
8.8. the User shall be entitled to terminate the Agreement under the following procedure:
8.9. Innova shall be entitled to terminate the Agreement:
8.9.1. With 3 day prior notice. Innova shall be entitled to terminate this Agreement with 3 day prior notice to the User in all cases, except cases describes in Article 8.9.2. below.
8.9.2 Without prior notice. Innova shall be entitled to terminate this Agreement with no notice to the User in cases of expiration/termination of the license granted to Innova to operate the Game, governmental authorities’ orders, legislative prohibitions or material breach of the Agreement by the User.
The Parties shall hereby unconditionally acknowledge that any breach of the following provisions of the Agreement: Article 1.3., Article 1.5., Section 5, Annex No. 1, and the provisions of the License Agreement for the Use of Game Client, use of 4Game Application, payment fraud or attempts of payment fraud, constitutes a material breach of the User’s obligations. Any material breach is a ground for unconditional termination of the Agreement. Permanent ban of the User’s game account construed as termination of the Agreement.
In such case, no money shall be returned (refunded) to such User.
8.10. Innova shall be entitled suspend provision of the Services to the User in cases:
In such case, no money shall be returned (refunded) to such User.
The User shall be responsible for reviewing all amendments and/or supplements no less than once in 2 calendar days.
Should the User disagrees with these changes, the User shall send a notice to Innova via a support ticket within 3 calendar days after posting such amendments and/or supplements. In such case, this Agreement shall be deemed to be terminated by the Parties as from the effective date of new edition of the Agreement.
The User cannot continue Game process unless he accepts amendments and/or supplements to the Agreement as well as all other related documents and agreements. If the User continues to use the Game Services after expiry of notice period for the amendments/supplements/new edition of the Agreement with no objections this considers as full and unconditional acceptance of these amendments/supplements/new edition of the document.
In case of any promotion (advertising actions) during which Users are provided inGame benefits, bonuses and privileges, provisions that are different from this document may be applied without a prior written notification to the User. However, the User reserves the right to send a notice to Innova subject to the procedure stipulated in Article 8.7. above within 3 calendar days after such provisions introduction . In such case, this Agreement shall be deemed to be terminated by the Parties as from the date of receipt of such notice by Innova from the User.
8.12. Innova shall be entitled to assign its rights and obligations hereunder to any third parties or charge any third parties with the provision of Services or any part thereof (for example, payment collection).
8.13. This Agreement shall be effective during 6 (Six) months after its coming into force or until the date of termination of the License Agreement on using the Game Client or 4game application with the User, whichever is earlier. If 5 (Five) days prior to the expiry of the above period neither Party has confirmed its termination, this Agreement shall be deemed to be extended for the same term.
This Agreement shall be deemed to be terminated by the User since the termination of his/her rights to the use of the Client and/or 4game application.
1.1. Official site of the Game — https://eu.4game.com/rf/play/
1.2. Communication language when using the Game service: ENGLISH.
1.3. Violations and Penalties sections of the Game web-site at https://eu.4game.com/docs/legal/rf/violations/ are integral parts of the Agreement.
2.1. This document stipulates the Rules, observing which the User has the right to use the Game Services in order to participate in the Game Process.
3.1. For the proper use of the Service the User is advised to meet the following technical requirements / specifications: Operating System: Microsoft Windows Vista 32 bit with last updates, Microsoft Windows 7 with last updates, Microsoft Windows 8/8.1, Microsoft Windows 10; Processor: Pentium/Athlon2.0 GHz and above; Memory: Above 1 GB RAM; Internet browser: Internet Explorer version11 and above; Internet connection: Availability of internet connection (preferably use of a broadband internet connection).
Testing mode of an operational system on the User’s PC or other mode different from the standard one may prevent the User from use of the Game Service.
3.2. the Innova does not return inGame items that were lost or wasted through the User’s loss of his/her account access, fraudulent or negligent actions of other Users or any third parties.
However, the Innova has the right, at its discretion, to return inGame items lost through crack or hacking, fraud etc.
3.3. the Innova does not exchange in-Game currency and/or other items for real money. Such exchange between Users is strictly prohibited.
3.4. the User shall be solely responsible for purchase of fee-based Services intended for longer period that the term of the Agreement. Innova shall not refund any payment is case of termination or termination of the Agreement earlier than the end of the term of such fee-based Service.
4.1. the User is to choose a character nickname that will identify him/her among other Users.
4.2. the User is to secure confidentiality of his/her password and of other necessary data and is consequently responsible for the loss and disclosure of his/her password, as well as risks (losses) related to it. Sharing of 4game accounts or the Game access is strictly prohibited.
4.3. the User has a right to create up to three (3) game characters on conditions that the User will use only one of these characters at a time, except otherwise is stipulated by the Game scenario or conditions of fee-based Services.
4.4. If the User needs to take some action related to his/her participation in the Game process, he/she is obliged to make sure that he/she enters into legal relations with the authorized representative of the Innova.
4.5. the User does not have a right to "resell" to third parties the provided Services by Innova (including in-Game items, packs, Premium Account etc.) or transfer them for getting any benefits in contrary to the Game scenario and to gain any other advantage from it.
4.6. the User does not have a right to disseminate information related to illegal access to the Game characters, as well as distribute links to the websites or other resources containing such information.
4.7. the User is obliged to treat with respect all other Users and the Innova, meaning:
4.8. the User is forbidden to disseminate false information (gossip, slander) about the Game Services, the Innova, the Copyright holder, members of the Innova and other Users. It’s forbidden to use words related to the Innova in character names/guild names or pretend to be an authorized representative of the Innova.
4.9. While chatting in the Game, it’s forbidden to send a message containing the same text continuously. Sending is possible not more often than once in a minute.
4.10. the User does not have a right to restrict the access of other Users to the Game or prevent other Users from using the Game.
4.11. the User agrees not to transmit any information or software which contains viruses or other harmful components, as well as to perform any actions forbidden under the EU legislation.
4.12. the User is forbidden to place information of an advertising nature at the Innova’s resources (sites).
4.13. the User is forbidden to use inGame items and/or the Game advantages received as a result of violation of the present Rules by third parties (Users).
4.14. the User is forbidden to reveal any information concerning another User.
4.15. It is forbidden to sell, buy, transfer, get the Account information that is required for getting access to the Game.
4.16. It is forbidden to create or/and to join guilds inspired by any race, sex, ethnical, anti-religious beliefs.
4.17. It is forbidden to create a character/ a guild names containing swear or/and provocative words.
4.18. It is forbidden to use software emulating Player’s presence in the Game, replacing the present Game Client – basic client accepted by the Innova, or to disturb the normal functioning of the server software.
4.19. It is forbidden to crack, to make an attempted crack and/or try to intercept server data.