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Violations and Sanctions of massively multiplayer online role-playing game “RF Online”

I. General Provisions

  1. All sanctions listed below and applied to User for certain violation are determined at the discretion of Innova within the limits specified in section «Sanction» for corresponding violation depending on degree of violation and collection of all facts relating to this violation (complaints from other Users in respect of this violation, degree of danger, repeated commission, etc.). Innova at its own discretion has the right to lighten (mitigate) the sanction or decrease the term of imposed blocking in respect of the game character/User account. In case of repeat violation of the game rules Innova has the right to apply more severe sanction or increase the term of imposed blocking.
  2. All listed violations committed in respect of Innova’s representatives may be punished in a form of permanent blocking of game character/account.
  3. User is notified and agrees while appealing to support team on the subject of loss of game valuables via support tools at the address support.4game.com, as well as using the other methods to appeal to Innova provided by the User agreement, Innova has the right to apply temporary technical blocking of User(s) game character/account(s) related with lost game valuables within the term of 14 days in order to investigate the circumstances of the loss of game valuables. Temporary technical blocking of the game character/ account may also be applied, when investigating other committed violations on Game rules. Innova does not guarantee positive result of investigation. User is notified and agrees that game valuables (inGame items) with limited duration are not restored upon the expiry of term of technical blocking and their duration is not extended for the period of technical blocking at its expiry.
  4. In-game items, including game currency, involved in a violation can be seized and deals with such items can be recalled.
  5. Since a violation is discovered Innova is entitled to carry out rollback of the Game actions that is to restore the game situation existed before the violation.
  6. Innova is not obliged to provide any proof regarding the relevance of application of any sanctions in case Users breach the User Agreement or any separate Annexes to the User Agreement including the Game Rules.

II. List of Violations

1. Use of swear words and insults *

Violation Penalty
1.1 Use of swear words in the Game process Chat ban for the term up to 90 days
1.2 Use of insults in messages through any type of chat except personal messages Chat ban for the period from 3 days to permanent chat blocking
1.3 Use of swear words and/or insults in messages through in-game mail, in Macros-chat of Patriarch, in combined private chat, in racial voting From 3 days to permanent account blocking
1.4 Use of swear words and/or provocative and/or insulting words/designations in the name of Guild Guild close down, blocking of accounts of guild founders within the term from 7 days to permanent
1.5 Use of swear words and/or provocative and/or insulting words/designations in the game nickname (character nickname) Character rename (change of character nickname) by Innova as nonameXXX , where XXX – value from 000 to 999

*

  • Sanctions for covert swear words (i.e. use of strong language, which writing is distorted with one or several letters, symbols or digits) are applied at the discretion of Innova.
  • Swear words and/or insults in guild chat are controlled by guild authorities.
  • Sanctions are not applied for use of swear words and/or insults in Personal messages (system of Users ignoring is implemented in the Game).
  • Sanctions are not applied for use of phrases related with names of animals. (Such as: sheep, turkey-cock, chicken, etc.)
  • Appeals on the subject of insults «to emptiness» (non-personified) are considered only at provision of screenshot of full correspondence.
  • Sanctions for provocation of using of swear words and/or insults are applied at the discretion of Innova. When applied, such sanction for provocation is identical to that for swears words and/or insult.

2. Threats

Violation Penalty
2.1 Threats of violence and/or bodily harm including threats to Innova’s representatives Chat ban for the term up to 3 days, account blocking for the term from 3 days to permanent account blocking
Violation Penalty
3.1 Use of vocabulary in character nickname, which implies relation with Innova, or impersonation as other gamer (User), and also impersonation as Innova’s representative From 7 days to permanent blocking account blocking, character rename
3.2 Impersonation as other gamer (User) in order to get game valuables (inGame items) From 7 days to permanent blocking account blocking of violation direct participants, character deletion and rollback of all executed deals. From 7 days to permanent blocking account blocking for free receipt of items obtained due to impersonation as other gamer (User)
3.3 Provision of inadequate information to Innova’s representatives From 3 days to permanent account blocking

4. Propaganda

Violation Penalty
4.1 Insult to morals and/or expression of rejection or hatred, as well as propaganda of racial, ethnic, gender, religious, social discrimination of people, being disrespectful to culture, race, nation, people, language, politics and political system, ideology, social movements, etc. Chat ban for the term up to 3 days, from 3 days to permanent account blocking

5. Distribution of information including advertising information

Violation Penalty
5.1 Distribution of information, which is not related to the game, in any form including links to internet pages and also information about porn-sites, resources containing any information about drugs, resources, which insult morals and propagandize hatred and/or racial, ethnic, gender, religious, social discrimination of people, being disrespectful to culture, race, nation, people, language, politics and political system, ideology, social movements, as well as distribution of such information and also other similar actions forbidden by current applicable legislation including legislation of the Territory. Chat ban for the term up to 3 days, from 3 days to permanent account blocking
5.2 Distribution of information about selling/buying/change of third-party and/or malicious software From 30 days to permanent account blocking

6. Violation of communication norms in game chat

Violation Penalty
6.1 Continuous sending identical or similar in meaning messages Notice, chat ban for the term from 1 to 2 days

7. Use of Game errors (bugs)

Violation Penalty
7.1 Receipt of game advantage/game valuables (inGame items) while using Game errors From 3 days to permanent account blocking
7.2 Use of game valuables obtained due to use of Game errors and/or use of third-party software From 3 days to permanent account blocking with seizure of game valuables
7.3 Use of texture errors From 3 days to permanent account blocking
7.4 Multiplication of objects including the use of Game errors («Dupe») Permanent blocking of accounts of violation direct participants and/or from 3 days to permanent account blocking for intentional receipt of game valuables from «dupe» (the term is determined by total in-game cost of obtained game valuables) and seizure of «duped» game valuables
7.5 Receipt of game advantage(s) by Guild due to use of Game errors and carrying out several Guild tournaments (GvG) per day Blocking of accounts of all guild authorities members within the term of game advantage elimination

8. Use of third-party software, modification of Game-client, etc.

Violation Penalty
8.1 Use and/or threat and/or attempt to use third-party software and/or devices, which emulate gamer presence in the Game or disturb normal functioning of the Game software From 3 days to permanent account blocking
8.2 Use of game valuables obtained due to use of bot-program (software, which automates user actions in the Game) by other character From 3 days to permanent account blocking with seizure of game valuables
8.3 Activities, which results in failure of operation of Innova service for providing entertainment services intended to organize and support Game process with involvement of the Users From 7 days to permanent account blocking
8.4 Use or threat of use of third-party software, which may result in game advantage/crack/data capture/removal of limitations set by means of technical protection used by Innova, as well as capture of data transferred from game server Permanent account blocking
8.5 Use of third-party software and/or modifications of Game-client, which affect Game process From 3 days to permanent account blocking
8.6 Use and/or transfer of «nontransferable» game valuables using Game errors and/or third-party software or otherwise From 3 days to permanent account blocking, seizure of such game valuables

9. Receipt/transfer of access to account from/to other User

Violation Penalty
9.1 Use of game valuables obtained due to unauthorized access to account From 7 days to permanent account blocking
9.2 Transfer by any means of registration data to other User and/or other third persons including selling, buying, change of registration data, receipt and/or use of registration information of other User, which is necessary for Game access, including the use of account by more than one person and/or granting access to account for third persons including granting log-in/password From notice and/or 3 days to permanent account blocking of account of the person, whose account is used by more than one person; and also from notice and/or 3 days to permanent account blocking of account of the person, who got access to account of other User, including seizure of game valuables obtained due to such transfer/receipt of access

10. Selling and buying of game valuables using non-game currencies, buying/selling of account/game character

Violation Penalty
10.1 Distribution of information about selling/buying of game character and/or account and also about selling/buying of game valuables using non-game currencies and also selling/buing of 4game certificates From 3 days to permanent account blocking
10.2 Selling and/or buying of game valuables using the method, which is not provided in the Game Permanent account blocking
10.3 Selling and/or buying of game character/account Permanent account blocking