1. General Provisions
The kind and duration of imposed sanction for a particular violation shall be defined by Innova solely. The decision is made by Innova taking into consideration certain circumstances of the committed violation (submission of claims by other Users in respect of this violation, repeated commission, degree of danger, etc.). At its own discretion, Innova may apply a lesser sanction or reduce the period of the specified blocking in respect of the User's character/account.
All the listed violations committed in respect of Innova’s representatives (such as support team specialists, and other employees) are punished with character/game account blocking (from 7 days to permanent blocking).
In-game items, including game currency, involved in a violation can be seized and deals with such items can be canceled.
From the moment a violation is discovered Innova is entitled to carry out a rollback of the Game actions that is to restore the game situation that existed before the violation.
In cases of suspicions of violations and investigation of violations, Innova is entitled to apply temporary technical blocking of involved character/game accounts and/or seizure of in-game items, including game currency, involved in the supposed violation to investigate the circumstances of the violation or loss of in-game valuables. The period of such blocking and seizure can be up to 14 days.
Innova is not obliged to provide any proof regarding the relevance of the application of any sanctions in case Users breach the Skyforge User and License Agreement or any separate Annexes to the Agreement.
2. List of Violations
The absence of any game violation in this document does not mean that Innova cannot impose sanctions for the use of such game violation.
1. Use of swear words and insults
| Violation | Penalty |
| 1.1 Use of swear words and/or insults, related to the User’s real life, insulting of his/her family and relatives, and/or provocative messages in the Game process, including in-game chats | From temporary to permanent blocking of chat/character/game account
|
| 1.2. Use of swear words, insults, provocative words in character name/game class/clan name | Change of character name/game class/clan name |
| 1.3. Use of swear words and/or insults in messages sent by mail; in tickets submitted to the Support Team or when addressing the Administration (Innova) through other means set forth in the Skyforge User and License Agreement | From temporary to permanent blocking of character/game account
|
2. Pretending to be related to the Administration (Innova)
| Violation | Penalty |
| 2.1. Use of words related to the Administration (Innova) in character name/title/game class name | From warning to temporary or permanent blocking of character/ game account, seizure of all received items, and character name/title/game class renaming |
| 2.2. Pretending to be the Administration (Innova)’s representative | From temporary to permanent blocking of character/game account, seizure of all received items |
| 2.3. Distribution of false information and rumors related to the Game, to the Administration (Innova) and its Representatives, to other Users | From warning to temporary or permanent blocking of character/ game account |
| 2.4 Impersonation of another user by utilizing the words, letters of an alphabet, and all kinds of combinations in the nickname that creates a false representation with the aim of getting the In-game items | From temporary to permanent blocking of character/game account, all the deals become invalid |
3. Threats
| Violation | Penalty |
| 3.1. Threats of harm and physical violence | From temporary to permanent blocking of character/game account |
| 3.2. Obstruction of the game process by extorting in-game values | From temporary to permanent blocking of character/game account |
4. Propaganda
| Violation | Penalty |
| 4.1. Morality insult, propaganda of hatred and/or of race, ethnic, sex, religious, social discrimination, disrespectful attitude towards culture, race, nation, language, politics, and political order, ideology | From temporary to permanent blocking of chat/character/game account, as well as character/game class renaming |
5. Promotion
| Violation | Penalty |
| 5.1. Distribution of information unrelated to the Game in any form, including links to the internet pages. | From temporary to permanent blocking of character/game account |
| 5.2. Distribution of advertising information (information about products, goods, and services), promotion of porn sites and resources containing any information related to prohibited goods and other hazardous substances, information defaming morality as well as the commitment of any actions forbidden under the applicable legislation | From temporary to permanent blocking of character/game account |
| 5.3. Promotion of information concerning third-party software for the Game and other Innova online games (for example cheating programs, bots), malicious software | Permanent blocking of character/game account
|
| 5.4. Spreading of information about game errors that allows getting a game advantage/game values, including, but not limited to geodata errors, Game errors in game task rewards, and/or incorrect operation of the game task | From temporary to permanent blocking of character/game account |
6. Use of game errors (bugs)
| Violation | Penalty |
| 6.1. Use of game errors without getting any advantages or in-game items | From warning to 30 days blocking of character/game account |
| 6.2. Use of game errors to take in-game advantage, except getting in-game items | From warning to permanent blocking of character/game account seizure of all received items |
| 6.3. Use of game errors to get in-game items (errors in quest rewarding system, in quests malfunction, or errors related to selling, buying, and disposal of in-game items) | From temporary to permanent blocking of character/game account and seizure of items received as a result of using game errors |
| 6.4. Using geodata errors | From warning to permanent blocking of character/game account |
| 6.5. Receipt of in-game items received as a result of the use of game errors by another User. Gaining benefit from the use of game errors by another User | From warning to permanent blocking of character/game account, seizure of all received items |
7. Use of third-party software (cheating)
| Violation | Penalty |
7.1. Modification of the Game Client, i.e. actions aimed at cracking the technology, decompiling, disassembling or any other method of extracting the source code of the Game Client; actions to make any changes to the source code, change the functionality of the Game Client, as well as gaining access to the Game server and/or replace of server packages, as well as the above-mentioned actions to gain access and interfere with the operation of the technical protection tools used by Innova
| Permanent blocking of game account |
| 7.2. Getting advantages in the Game (in-game items, experience, skill points) as a result of third-party software use by the User himself/herself, by another User | From warning to temporary or permanent blocking of character/game account, seizure of all received items (advantages) |
| 7.3. Use of third-party software disrupting the functioning of technical protection facility for the copyright of the Game | Permanent blocking of character/game account |
| 7.4. Use of software and devices emulating the User control over characters in the Game, or that disrupts the normal functioning of the Game software, modification of the Game Client, unauthorized access to the server, getting access to the game code | From temporary to permanent blocking of character/game account and seizure of received items |
| 7.5. Commitment of deliberate actions that result in server failure | Permanent blocking of character/game account |
8. Violation of account privacy rules
| Violation | Penalty |
| 8.1. Unauthorized access to another User's Account | From warning to permanent blocking of character/account that was accessed and/or character/account that was involved in violation (if any), recall of the last exchange deals and item displacement from one character/account to another |
| 8.2. Sharing your account information with other users, including selling, purchasing, exchanging registration data, receiving and/or using the registration information of another User required to access the Game, including using the account by more than one person, and/or providing access to the account to third parties, including providing a login/password | From warning to permanent blocking of character/game account, recall of the last exchange deals and item displacement from one character/account to another |
9. Selling and buying of in-game items
| Violation | Penalty |
| 9.1. Distribution of information about selling/buying of items, in-game currency or other benefits, character power leveling for non-in-game funds, attempts of selling or buying of characters (regardless of the result of such attempts) | Permanent blocking of character/game account |
| 9.2. Selling, exchanging or buying in-game items, account except as provided by game mechanics | From warning to permanent blocking of character/game account, seizure of sold or bought items |
| 9.3. Giving of false information to the Administration (Innova) in order to gain benefit | From warning to permanent blocking of character/game account |
| 9.4. Buying/Getting of in-game items acquired by third parties through payment fraud and/or possession of such in-game items that have been acquired through payment fraud | From seizure of all in-game items that have been acquired through payment fraud to permanent blocking of character/game account |
3. PRECEDENTS
(LIST OF IDENTIFIED GAME ERRORS PROHIBITED FOR USE*)
*This list is not complete and will be updated by Innova as soon as certain errors (deficiencies) of the Game are identified that interfere with the normal functioning and conduct of the Game process. The absence of Game errors prohibited for use in this section does not mean that Innova cannot apply sanctions for the use of Game errors not specified in such a section.
| Violation | Description | Penalty
|
| 1. Impersonation of another User in order to obtain game values | Obtaining Game Values by impersonating another User | Warning or renaming of game characters to "Fraudster N", where N is any ordinal numeral, and from temporary to permanent character/game account blocking and seizure of items acquired as a result of violating the established rules of the Game
|
| 2. Contractual battle | Dissemination of information and/or calls for contractual battles in the Game, including in the Game chat, as well as organization and/or participation in contractual battles | From warning to permanent character/game account blocking |