1.1. This Policy describes payment procedure for 4game.com and related on-line game projects operated by Innova.
Fee-Based Services are provided by Innova in exchange of payments made by the User.
All available payment methods are user-friendly, efficient, and completely secure. Once the User makes a payment through any payment method to his or her 4game account, he or she shall be able to get Fee-Based Services in Innova’s game projects. There are no direct payments into inGame shops bypassing the User’s 4game account.
1.2. All Fee-Based Services, including inGame items, Premium Account Service etc., are the Game Services by their nature. They are not delivered on physical carriers or in any material form. The only way how they can be provided is their provision within Game Process.
General technical requirements applicable to the Services are relevant for the Fee-Based Services as well. Technical requirements for the User’s PC are stated in the relevant Agreement. If the User’s PC doesn’t meet these requirements please do not order or “purchase” Fee-Based Services. Under these circumstances the Fee-Based Services are not subject to refund.
Innova reserves the rights to:
• Change the Services, technical requirements for the User’s PC; • Change fees, prices, payment methods and procedures; • Change this Policy.
Change of prices of Fee-Based Services does not mean that the User that has already paid for the Fee-Based Service is obliged to pay any difference in case where the price increases and is not entitled to claim any refunds in case where the price decreases.
1.3. The User can find the information on Fee-Based Services in this document, on Innova’s sites (eu.4game.com, official web-sites of game projects), in inGames shops. The price is indicated in inGame shop and available before purchase.
The indicated price in inGame shops is the same for all Users. The User is responsible for all fees in respect of the Internet connection, his or her computer and related communication equipment
1.4. The contact details of Innova can be found Section 5 thereof. Should the User have any questions he or she may contact Innova’s support team.
2.1. In order to get Fee-Based Service the User need to top up his or her 4game account.
2.2. The list of payment methods (payment systems, payment agents) that may be used by the User for payments are described at: http://eu.4game.com.
2.3. 4game account can be topped up in Euro only. All prices are defined and indicated in Euro. If the User pays in his or her local currency then the currency exchange shall be carried out by the payment system (payment agent) under the payment system (payment agent’s) rates and the User’s 4game account is topped up in Euro. Additional currency exchange fees can be imposed on the User by the payment system. The User is strongly advised to check such exchange rates and fees before payment.
2.4. In course of game process and by means of game interface the User may pay for Fee-Based Services: inGame items, packs, features, Premium Account (this depends on a particular game project). Usually Premium Account Services are available on 4game account when the User is logged-in.
If the User hasn’t enough money on his or her account he or she is not entitled to get the part of the Service he or she wishes to buy. Payment by installments or in arrears is not stipulated.
2.5. The User shall be liable for monitoring his or her 4game account, amounts available for getting Fee-Based Services, fees and charges.
3.1. The following types of Fee-Based Services may be available:
3.1.1. Premium Account Service (PA) which gives the User additional inGame features (such as higher rates). Premium Account Service activates automatically when the User clicks of the button ”Buy” while the User is logged in. If the User pays for two or more Premium Accounts they activate as well and their periods shall be added to each other automatically.
Premium Account Services are provided on daily basis (1-day PA, 7-day PA etc. depends of particular game project), or monthly basis (1-month PA, 2 month PA etc.). 1 month is equal to 30 days regardless of calendar month duration.
3.1.2. Other Fee-Based Services such as particular inGame items, inGame packs (a set/package/box of inGame items). They are fully provided at the moment of purchase by clicking the button “Buy” (or similar button that depends on a particular game interface). Innova uses the best efforts to keep components of the pack as they were described at the moment of purchase. However the items in the pack can be substituted by the similar items (in terms of the item purpose, game qualities, other criteria) because of the Game updates. Every particular item in the pack is always a component (part) of this pack and the User may not buy this particular inGame item from the pack separately (except the cases the same item is available in the inGame shop independently, not as a part of a pack).
3.2. Under normal technical circumstances the moment of Fee-Based Services provision to the User is the moment of the payment from 4game account. However the Interment connection or some other technical difficulties may cause a lag in their provision. The User is advised to contact Innova’s support team in cases when the lag lasts for more than 30 minutes.
3.3. Duration of usage of Fee-Based Services starts, continues and ends regardless the User’s presence in the game or logging in, unless otherwise definitely indicated in the description. The reason for User’s absence in the game process may not be a ground for the prolongation of the duration or a refund.
3.3. The User acknowledges and consents with these conditions of the starting of the Services provision and the condition of the item substitution.
4.1. In cases of withdrawal from a relevant game agreement and termination of the agreement by the User within 14 days from enter into a relevant game agreement the User is entitled to get a refund for Premium Account Services according to the following provisions:
4.1.1. The full price of the Premium account(s) bought is subject to a refund, except the cases states in the Policy (Article 4.3. of the Policy).
4.1.2. No refund for the Premium account if the term of Premium account is expired up to the moment of withdrawal / termination of the Agreement.
The User hereby understand and agrees that no refunds for other Fee-Based Services (item, packs), except Premium Account Services as prescribed above, shall be made.
4.2. Under the relevant game agreement the User is entitled to terminate the agreement at any time within or after 14 days from enter into the Agreement. If the User terminates the Agreement after 14 days from enter into the Agreement he or she is not entitled to get any refunds.
In exceptional cases Innova may refund the User upon the User’s well-grounded request.
4.3. Notwithstanding the other provisions of the Policy, there no refunds:
• for bonuses, gifts, awards, prizes, promotional adding to 4game account, compensations, including bonuses as a result of gift certificates (gift codes) activation if case the gift certificate (gift code) was obtained from another User; • for inGame items; fully provided Fee-based Services; • in case where Innova terminates the relevant agreement on the grounds of a breach of the Agreement by the User.
4.4. The procedure of a refund:
Refunds shall be made upon the User’s request after termination of a relevant Agreement. The most preferable way to send such request is a support ticket.
If the User sends the request by other means (e-mail, post service) he or she shall identify himself or herself and provide Registration Data or other information upon Innova inquiry.
Refunds shall be made to the User’s 4game account within 14 days from the day of receiving the User’s request. If the relevant Agreement is not terminated or there are no grounds for refunds Innova is entitled to deny a refund.
4.5. Refunds from 4game account.
Money that is not spent from 4game account is subject to refund at any time upon termination of all agreement made in respect of Innova’s game projects. If the User has more than one effective agreement with Innova the User shall terminate all such agreements as per provisions of the agreements.
Refunds shall be made upon the User request as described above.
Refunds shall be made within 14 days from the day of receiving User’s request and can be made by the same payment system (payment method) as the User used. If the payments system doesn’t provide refund option Innova is entitled to refund by another payment method agreed with the User.
When claiming a refund the User is required to identify him/herself and take the following steps:
• the application for termination of this Agreement and all agreement made in respect of game projects has to be sent from the e-mail address that was specified during registration; • in accordance with Innova’s instructions the written application for termination mentioned in the previous paragraph has to be signed by the User and sent to Innova (by mail); necessary documents (including a copy of the User’s ID) shall be attached to the application and the necessary data (including the User’s login and password) shall be specified in the application; • the fact of the payment has to be proved in documentary form: the document shall be attached to the application.
Upon Innova’s reasonable request the User has provide other documents necessary for the refund.
Please be aware that the refund request may be postponed or refused in cases where some third party claims in respect of the amounts on the User’s 4game account (e.g. chargeback from payment system) are submitted to Innova or necessary documents and data required for refunds are not provided by the User.
4.6. For avoidance of fraud in cases of payments, including but not limited to payments with bank cards or other payment means and foe investigation of these cases all payments may be verified by Innova. In such case, the User at Innova’s request shall provide a copy of his or her ID, payment documenting and a copy of his or her bank card on both sides (the card number shall be closed, except for the last 4 digits). In case of failure by the User to provide such documents (by fax or via e-mail as soft copies) within 3 days upon the request date or in case of any doubts as to their authenticity, Innova shall be entitled to suspend the provision of Services to the User.
4.7. Upon receipt of the User’s application for termination of 4game Service Agreement the User’s account shall be blocked.
Upon receipt of the User’s withdrawal/termination application (notice) regarding any game the User’s 4game account shall be blocked, unless the User has entered into any other agreements with Innova. If the User has other agreements with Innova the 4game account remains available for the User; however the User’s game account related to the Agreement to be terminated.
Innova Co. S.à r.l. 16 RUE ERASME, L-1468 Luxembourg Email: firstname.lastname@example.org
Also the User can create a support ticket to get necessary information about Fee-Based Services as described in relevant Agreement. Support ticket is the most sufficient way to get the information that User needs.