Please read this Agreement carefully and make sure that all the provisions are clear for you before you check “I accept the User and License Agreement” box and click the button “Next”.
The provisions hereof may be accepted by you only in its entirety, without any reserves.
By accepting the provisions hereof, you confirm that you are legally capable and authorized to enter into this Agreement. You hereby warrant that any equipment and communication facilities you use, including the services of a service provider you use are sufficient and intact for using the Game and Game Client.
If you disagree with the provisions hereof, please decline to continue the procedure of installation (copying) of the Game Client by clicking the Cancel/No button.
Innova Co. S.à r.l. (“Innova”), with its place of business in the Grand Duchy of Luxembourg, and acting under the official and exclusive authorization (license) granted by NCSOFT Corp. (Republic of Korea), offers you (the “User”), to enter into this User and License Agreement (the “Agreement”) as follows:
1. General Provisions
1.1 Innova provides to the User services of entertaining (leisure) nature (the “Services”) subject to User’s compliance with the present Agreement and all related agreements (such as Inn.games Terms of Use at https://eu.4game.com/legal/4game/9/ etc.).
1.2. Lineage 2 is a massively multiplayer online role-playing game for Microsoft Windows (see Annex 1 Article 3.1. about technical requirements for the User’s PC). The genre of the Game is fantasy. The Game is available on Sites, currently eu.4game.com, lineage2.eu. The Game is based on free-to-play model. Fee-based additional features, items, packs (the “Fee-based Services”) are available but not obligatory for Users and may be purchased at the User’s own discretion.
To access and use the Services the User needs to
1. create Inn.games account, 2. download Inn.games application and/or Inn.games Center in order to use the Services, 3. download Game Client software; 4. enter into corresponding agreements.
This is possible to do on Sites currently eu.4game.com, lineage2.eu. Inn.games account registration and use is free of charge. Inn.games account is intended to display User’s registration and payment information in respect of Lineage 2 and other Games operated and/or supported by Innova. Inn.games account shall be used by the User in accordance with Inn.games Terms of Use. Inn.games application which is intended for Inn.games account access and shall be used under the separate License agreement. Game Client shall be used by the User in accordance with the present User and License Agreement (Annex 2 hereto). Inn.games account can be used for other games available at 4game.com (if any) or other language versions of Lineage 2. This is a joint account that provides users with convenient way to take part in all games available at 4game.com.
Inn.games Terms of Use contains provisions regarding registration process, Inn.games account, Payment policy. Inn.games Terms of Use are available at eu.4game.com.
Inn.games application as well as Inn.games Center are auxiliary software (including, but not limited to, its technical protection facilities), that can be downloaded at eu.4game.com. This is a tiny program that downloaded and installed in the PC memory at the same moment when the User downloads the Game Client or separately from Sites. Once Inn.games application or Inn.games Center is installed it gives the User comfortable technical facility to access to the User’s Inn.games account. The User cannot create Inn.games account without Inn.games application or Inn.games Center. Inn.games application or Inn.games Center is a part of the operating procedure of reproduction (installation) of the Game Client, access to the User’s Inn.games account, as well as access to the Game Process.
1.3. Users who have not reached the age of majority under applicable law are not allowed to play Game, take part in the Game Process and enter into the Agreement. On behalf of any minor Users this Agreement may be entered into only by their legal representatives (parents, guardians, legal representatives etc.), or trustee.
Where applicable, User's rights and obligations under the Agreement are exercised exclusively through their legal representatives.
Innova is entitled to inquire about confirmation of the representative’s legal status and their expressed consent to enter into this Agreement. Innova is entitled to contact to such representative directly (by phone, e-mail). For the period of getting mentioned information, the Services can be suspended.
PEGI (Pan European Game Information) age rating or other similar ratings are used to ensure that the Game itself, entertainment Game content is intended for the particular age group for which it is most suitable. These ratings do not indicate the legal capacity to enter into the Agreement.
1.4. The Services are provided by Innova only to Users within the Territory. Any Users that are outside the Territory shall not be entitled to use the Services.
1.5. Processing and protection of Users sensitive information is carried out under the Privacy Policy. It is available at Sites. The scope of regulation and application of Privacy Policy is described in the Policy. You can follow the link https://eu.4game.com/legal/4game/7 to find the Policy.
1.6. Game Client license agreement is an integral part of this Agreement subject to Annex No. 2 hereto.
2. Definitions
2.1. “Agreement” means this document, including any Annexes hereto, and any information posted by Innova at Innova’s sites and governing the legal relationship between the Parties (Innova and the User) as to the use of the Game, rights and obligations of the User as related to their participation in the Game Process, and any information describing the Game, including its rules, conditions or restrictions, Game Client license agreement, but, however, excluding Inn.games Terms of Use unless specifically incorporated by reference.
2.2. “User” means an individual (natural person) that has completed the registration in Inn.games (i.e. has Inn.games account) and entered into this Agreement including Game Client license agreement with Innova by joining it unconditionally, provided that he/she is a party to the effective Inn.games application license agreement and/or Inn.games Center license agreement and has consented with the Privacy Policy.
2.3. “Game Client” means the software required for launching the Game. The Game Client can be downloaded from Sites.
2.4. “Game” means a multi-user online role-playing Game Lineage 2 as described in Article 1.2. of the Agreement. The Game represents an aggregate of software and databases including the Game Client as its component, copyrights, trademarks and any other intellectual property rights that can be reached via the official website or in game process. Game includes also (without limitation) object code, separate computer programs, manuals; any names, including names of places, locations, characters, character’s appearance, in-game items and objects, scenario of the Game and separate parts thereof; fonts, audio, video, interfaces, technical copyright protection facility (including Frost software that is a part of Game) etc.
2.5. “Game Process” means the aggregate of actions and relations between Users and/or Innova in the course of using the Game in accordance with its purpose, Game scenario, terms and rules.
2.6. “Login” and “Password” means two unique characters sets to be created by the User or received by Innova from a social network (for example Facebook) by the User’s consent in order to use Inn.games account at eu.4game.com. The Login and the Password can be used for any game project available via 4game.com.
Registration process is described in Inn.games Terms of Use. Login and Password are necessary for further performance of the Agreement and identification of the User in the course of using the Game/Services and any other gaming projects available through 4game.com, provided that the Login and contact e-mail of the User coincide.
The User is fully responsible for the confidentiality of their Login and Password and shall not provide them to any third party (except the case of creating Inn.games account, Login and Password by a legal representative who is entitled to give Login and Password to their minor child). The User shall carefully check all forms, requests, notifications about their Login, Password to avoid fraudulent attempts to get Users’ Inn.games account data. Innova shall not be responsible for any actions related to such fraudulent actions and their consequences, as well as for the User’s failure to ensure confidentiality of about their Login, Password.
2.7. “Services”. “Game Services” means a set of entertaining Game services provided via the Internet under the Agreement, including free and fee-based services. Some fee-based Services are available (such as the L2Store items, Premium Account etc.), all other Services are free of charge.
Innova does not provide Internet access and the User is responsible for all fees in respect of the Internet connection, their computer and related communication equipment.
2.8. “Sites” means web-sites located currently at eu.4game.com, lineage2.eu, all domains of further levels, that are related to the sites. Innova is entitled to change URL addresses of the sites at any time and notify Users on such change. Innova may also inform Users on any issues related to the Game via official forum located at https://eu.4gameforum.com/.
2.9. “Territory” means the territory of Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Vatican City, and only Users located within the indicated territory shall have the right to participate therein unless otherwise stated by Innova.
2.10. “Test Servers” means separate Game server where the User may take part in open or closed test of the new/updated Game components (locations, episodes, language versions etc.).
3. Services Description
3.1. In accordance with the terms and conditions hereof, Innova shall provide the following Services:
1. access to the Game subject to the User’s compliance with the Agreement and all related agreements, 2. support of the Game Process, 3. fee-based services such as the L2Store items, Premium Account etc., which are not obligatory for the User; the User at their own discretion to order, purchase and use such fee-based services.
3.2. Innova shall provide access to the Services only at Sites to authorized Users. The authorization is only possible by mean of the Login and the Passwords or by the means of social network authentication as set out in this Agreement. Any other methods of obtaining access to the Services by Users shall be deemed to be illegal and infringing acts that breach the provisions hereof.
3.3. The Services shall be provided on permanent basis with availability is no less than 85%, except for the time for breaks due to the technical maintenance of the Game, forums, chats, equipment or updating of Innova’s sites.
Innova shall place the announcement on any such works 2 hours prior to their implementation at Innova’s sites or set a schedule for regular maintenance. The User shall be responsible for reviewing such information.
However, in exceptional cases of technical difficulties Innova reserves the right to interrupt the Service immediately to prevent greater problems or damage to the Game, Game servers or Services. In such cases Innova apply all reasonable effort to restart Services as soon as possible.
The User agrees that he/she is not entitled to claim any damages for Service interruption irrespective of the nature and reasons of it.
3.4. Any fee-based Services as well as collection of payments shall be performed only by Innova and/or any entities that are specially authorized by Innova for the provisions of chargeable Services and/or collection of payments.
If the User transfers money via or to any entities or individuals other than listed on Sites such transfer shall neither be deemed to be proper fulfillment of the User’s obligations nor result in any legal effects and obligations on Innova. Any responsibility and losses shall be borne by the User.
3.5. In the course of the Service provision Innova uses Frost software as a technical facility for copyright protection of game developer (Right holder) and Innova. Frost is intended to protect fair game, honest Users, Game balance as well as intellectual property rights. The purposes of Frost are:
• prevention and elimination of unfair play and fraudulent game (dishonest Users take advantage of third-party software: bot programs, cheat programs, etc.);
• ensuring the integrity of the games and protection against hacker attacks, the use of third party software, and other unauthorized activities in the Game, protection of the Right holder legitimate interests, e.g. intellectual property rights;
• collection of statistical information for future developments and improvements of Frost and Game.
Innova uses Frost software as a part of the Game Client. The User cannot get an access to the game if the Frost software is deleted or modified.
Frost works in the similar way as anti-virus or anti-spy software.
3.6. Innova is entitled to wipe any content, components, information, data (including Game data), characters, items in connection with the Test Servers with no restoring of them and no compensation and refunds to Users.
4. Innova’s Rights and Obligations
4.1. Innova hereby agrees to keep confidential all the Inn.games account registration data and any other details of the User, except for the cases stipulated by the applicable legislation.
4.2. Innova provides the User with possibility to obtain information about any amendments to this Agreement and any Annexes hereto, the list, procedure for and terms of provision of Services subject to Section 8 below.
4.3. Innova provides the User with the appropriate quality of Services in accordance with the provisions and limitation set in the Agreement.
4.4. Innova reserves the right to take any measures that do not contradict the applicable legislation in order to restrict or block access to the Sites/Game/Services for any persons that breach the provisions hereof. Innova reserves the right to suspend or terminate the Agreement as per Section 8 below.
4.5. Innova does not pre-moderate content posted by Users on the Sites or in the Game (for example in public chats, forums etc.). Innova shall be entitled (but does not bear the obligation) to delete and/or modify any data, information, results of intellectual activity that may be posted at Sites, including by Users.
4.6. Innova shall have the right, in accordance with the applicable legislation, to suspend or terminate the Agreement and provision of the Services as per Section 8 of the Agreement. For the Violations and Penalties, Cases related to the Game errors (bugs) and related information please follow the link: lineage2.eu or eu-new.4game.com/legal/lineage2/.
4.7. Innova is entitled to change the price of fee-based Services. All the changes are displayed in the L2Store. However, this does not mean that the User that has already paid for the Service is obliged to pay any difference in case where the price increases and is not entitled to claim any refunds in case where the price decreases.
4.8. Innova refunds Users in accordance with the Payment policy.
4.9. Innova provides support and assistance via support tools locates at: https://support.eu.4game.com.
4.10. Innova is entitled to enforce and apply Game penalties and sanctions described in the Violations and Penalties and Cases to the User who breaches the Agreement (including but to limited to the Game Rules).
4.11. Innova from time to time carries out promotional contests, events, activities, tournaments etc. Such events are a part of the Game Process. For such events special rules and conditions that differ from the Agreement may be applicable. However, User’s compliance with the Agreement is an essential condition for participation in the events. Game penalties and sanctions may be enforced to the User by Innova at any time in the course of the promotional events.
5. Rights and Obligations of the User
5.1. Innova grants the User a limited, personal, non-commercial, non-transferable, revocable license to use the Services and participate in the Game Process, subject to all terms of this Agreement.
5.2. During registration of Inn.games account and at any time of use of the Game the User shall provide true, accurate, full, current and relevant information to Innova (including but not limited to the following cases: filling in any required registration forms, submitting support tickets, e-mails, letters, statements etc.). The User acknowledges that he/she understands that providing of the information contrary to the requirement of this Article, he/she commits a material breach of the Agreement and their obligations.
5.3. In case of valid reasons therefor, the User shall immediately make changes in the Inn.games account registration data in accordance with the procedures set out in the Privacy Policy.
5.4. The User shall abide by the Game Rules subject to Annex No. 1 hereto, Anti-Cheat Rules, and fulfill any other Innova’s requirements for participation in the Game Process as published at Innova’s sites. The User is aware and understands that by accessing the Game and participating in the Game Process and agrees to the Innova’s access to the information and processes specified in the Anti-Cheat Rules and agrees to comply with them.
5.5. The User shall respect the intellectual rights of Innova and the Right holder and as specified in Section 7 below. The User shall conform with Article 3.5. above. The User hereby warrants that in the course of using the Services he/she will not breach any third-party rights, including intellectual rights, and all the data (information, results of intellectual activity) will be lawfully posted by the User at Sites.
5.6. In the course of using the Services or the Game Client, the User SHALL NOT HAVE THE RIGHT TO, and is strictly prohibited from, performing or attempting to perform any of the following actions
(a) Reverse Engineering and Modification: Decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code of the Game Client or any Game component; modify, adapt, translate, or create derivative works based on the Game, Game Client, or any related content without the prior written consent of Innova.
(b) Unauthorized Copying and Distribution: Copy, reproduce, rent, lease, sell, trade, sublicense, or otherwise distribute the Game Client, Game assets, or any proprietary information obtained through the Services.
(c) Commercial Exploitation and Real-Money Trading (RMT): Use the Game or Services for any commercial purpose, including but not limited to the sale, purchase, trade, or advertisement of in-game items, currency, characters, or accounts for real money or value outside the Game (e.g., power-leveling services, account trading).
(d) Cheating and Interference: Develop, use, or distribute cheats, automation software (bots), hacks, mods, or any unauthorized third-party software designed to modify the Game experience, gain unfair advantage, or interfere with the operation of the Services or Game Client; exploit errors or vulnerabilities in the software.
(e) Circumvention of Protection Measures: Disable, circumvent, or interfere with any security, copy protection, or authentication technology used in connection with the Game or Services (including the Frost system).
(f) Unauthorized Access and Data Mining: Gain or attempt to gain unauthorized access to the Services, Game Client, other Users’ accounts, Innova’s systems or networks, or data not intended for the User.
(g) Harmful Conduct and Impersonation: Impersonate any representative of Innova, another User, or a third party; engage in fraud; harass, threaten, or cause distress to others; upload or transmit viruses or malicious code; take any action that imposes an unreasonable load on the infrastructure.
(h) Unauthorized Creation of Derivative Works: Create, reproduce, distribute, or publicly perform any derivative works based on the Game's intellectual property (such as videos, graphic works, translations, or fan fiction) without the prior written consent of Innova.
(i) Violation of Intellectual Property Notices: Remove, alter, obscure, or falsify any copyright, trademark, patent, or other proprietary rights notices contained in or on the Game, Game Client, or Services.
(j) Account Transfer: Transfer, sell, gift, or otherwise assign the User's account or any rights associated with it to any third party.Any of above action shall be deemed a material breach of the Agreement and the User’s obligations , resulting in immediate termination of access to both the Services and the Client without any refund or compensation.
5.7. The User shall be responsible for ensuring non-disclosure (confidentiality) of the data stored in their account, their login and passwords and bear liability for any failure to keep confidential and disclose in any way their account data.
5.8. The User hereby warrants to Innova that he/she shall have the right to use any payment facilities he/she has selected, without infringement of the applicable legislation and/or the legislation of any other country of residence of the User. Innova shall bear no liability for any possible damage on any third parties and/or any other Users that may be inflicted due to using any payment means he/she does not own.
5.9. The User may agree to receive advertisement messages from Innova and/or review ads in the course of use of the Services. Innova will inform Users on Game or Inn.games news, activities, promo events. The User can cancel such subscription.
5.10. In case of any questions or problems related to the Game (such as technical questions, questions related to the Agreement, imposed sanctions, the Game scenario and process), the User shall address their requests to the help desk (support team) at: https://support.eu.4game.com. This is the most effective way to turn to the support team. However, the User may send their request to Innova by e-mail (innova@inn.eu) or by post (for the postal address please see Section 9 of the Agreement). The User acknowledges that support tickets addressed to the help desk shall be in English, the help desk replies will be in English as well.
5.11. When addressing a request to the support team, the User shall identify him or herself and provide Inn.games account registration data. A support ticket via https://support.eu.4game.com shall be created while the User is logged in.
The User is highly recommended to provide a detailed description of a question or a problem he/she has encountered. This helps the support team to provide him/her a relevant answer and instructions.
Should the User provide incomplete Inn.games account registration data or Inn.games account registration data that raises doubts of its authenticity and belonging to the person that has addressed the help desk, the support team shall be entitled to request any additional data and information from the User. The support team may request additional data from the User.
5.12. The help desk shall send a reply to the User within 10 days after the date of receipt of the User’s application and submission of the full and authentic Inn.games account registration data thereby. Such term may be increased, depending on the nature of the issue, which shall be additionally notified to the User.
6. Disclaimers
6.1. THE SITES, THE GAME, AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. INNOVA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
6.2. INNOVA SHALL NOT BE LIABLE FOR ANY DAMAGES, LOSSES, OR HARM (INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE DAMAGES, OR LOST PROFITS) SUFFERED BY THE USER, REGARDLESS OF WHETHER INNOVA COULD HAVE FORESEEN SUCH DAMAGES, ARISING FROM OR IN CONNECTION WITH:
(a) User and Third-Party Actions: The result of any action or inaction by the User and/or third parties, including but not limited to:
- The User granting access to their account to third parties and the consequences thereof;
- Infringement of third-party rights and legitimate interests caused by the User's actions using their account;
- The User purchasing services from third parties not authorized by Innova or making payments to them.
(b) Use of the Service and Information: The use or inability to use the Services, their functionalities (including chosen payment methods), any information posted thereon, and any consequences of such use/non-use.
(c) Technical Failures and Security: Temporary malfunctions, interruptions in the provision of Services, loss of information, unauthorized access to the User's personal information not due to Innova's fault, as well as failures in the User's equipment or internet connection, caused by:
- Errors, viruses, or malicious software;
- Global disruptions in the Internet, restrictions on Internet use, failures of routing systems or the domain name system;
- Hacking, DDoS attacks, and other unauthorized interference by third parties;
- Any other circumstances of force majeure or circumstances beyond Innova's reasonable control.
(d) Operational Measures by Innova: Losses incurred by Users in connection with measures taken by Innova to prevent or stop violations of this Agreement or the Game Rules on the Services.
6.3. WITHOUT LIMITING THE FOREGOING, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SOLE AND MAXIMUM AGGREGATE LIABILITY OF INNOVA AND ITS AFFILIATES FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) SHALL BE LIMITED TO THE TOTAL AMOUNT ACTUALLY PAID BY THE USER TO INNOVA FOR THE USE OF THE SERVICES DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
6.4. Innova reminds that excessive use of a PC, including gaming, can be harmful to health. The User (or their legal representative) is solely responsible for monitoring their health and must refrain from or limit using the Services if there are any contraindications.
6.5. Information posted on the Sites by other Users or third parties is not an official or reliable source. Innova is not liable for any damages resulting from reliance on such information.
7. Intellectual Rights
7.1. NCSOFT Corp., Republic of Korea and Innova reserves intellectual property rights regarding the Game, its components, results of intellectual activity posted by Innova at its sites such as texts, pictures, images, characters, characters’ names, character’s appearance and accessories, in-Game items, multimedia materials, programming code and any other subject-matter of copyright.
Any derivative works based on the Game, its components and part can be created and produces upon Innova’s written consent.
7.2. All trademarks (service marks), logos, and trade names displayed on the Sites, and in the Game are the property of their respective rightholders. All other rights that are not directly marked as owned by any third parties shall be owned by Innova or the lawful right-holders of such rights.
7.3. Any character used by the User is an integral part of the Game. and the User does not obtain and has not any proprietary / exclusive rights over this character (characters), in-game items, or other Game components. No ownership of intellectual property is transferred to the User under this Agreement.
7.4. To protect intellectual property, prevent hacking, and ensure Game security, Innova may use technical protection measures. Innova is entitled to collect technical data, including geographic location (to verify the User is within the Territory) and information about the computer and its components. Detailed information is available in Innova’s Privacy Policy: https://eu.4game.com/legal/4game/7.
7.5. Third-Party Rights. Innova respects the intellectual property of others. If you believe that any content in the Services infringes your rights, please notify us via a support ticket. Innova reserves the right to remove any content alleged to be infringing without prior notice and at its sole discretion.
8. Miscellaneous
8.1. Applicable Legislation and Jurisdiction.
8.1.1. This Agreement shall be governed by laws of Luxembourg without applying any conflict of law principles. Innova and the User hereby consent that all disputes arising in relation to the Agreement shall be submitted to the jurisdiction of the courts of Luxembourg City, the Grand Duchy of Luxembourg.
8.1.2. In case of any dispute arising under this Agreement, the User and Innova agree to attempt to resolve it informally for a period of 60 days upon receipt of a Notice of Dispute.
8.1.3. If Innova has a dispute with the User, it will send a Notice of Dispute to the email address provided by the User. If the User has a dispute with Innova that customer service representatives cannot resolve, the User must notify Innova in writing at the following email address: innova@inn.eu before initiating any court proceedings.
The Notice of Dispute must: (a) include the full name and contact information of the complaining party; (b) describe the nature and basis of the claim or dispute; and (c) set forth the specific relief sought.
This Notice of Dispute is a prerequisite to initiating any court proceedings.8.1.4. FOR USERS RESIDING IN THE EUROPEAN UNION
If the User is a consumer residing in the European Union and Innova is unable to resolve the issue, the User has the option to submit a complaint through the ODR-platform (Online Dispute Resolution). The ODR-platform is accessible via https://ec.europa.eu/consumers/odr/.
Optional add-on: Please note that Innova is not committed nor obliged to use an alternative dispute resolution entity to resolve disputes with consumers.
8.1.5. The UN Convention on Contracts for the International Sale of Goods (Vienna, 1980) shall not apply to this Agreement or to any dispute arising out of or relating to this Agreement.
8.2. Any failure of Innova to exercise or enforce any right or provision of the Agreement will not constitute a waiver of such right or provision and shall deny Innova the right to take the appropriate actions aimed at the protection of its rights later or be deemed as Innova’s waiver of its rights in case of any similar or equal breaches in future.
8.3. Any other issues that are not stipulated herein shall be governed by the applicable legislation.
8.4. If any provision of this Agreement is to be ineffective or unenforceable, this shall not affect the effectiveness or enforceability of any other provisions hereof.
8.5. Innova shall be exempt from liability for any failure to fulfill their obligations or any part thereof if such failure has resulted from circumstances of insuperable force (Force Majeure), i.e. any circumstances of extraordinary nature that could not be avoided by the Parties under such conditions. Such circumstances shall, inter alia, include riots, resolutions of state authorities, natural disasters, fires, accidents, interruptions in power supply, global disruptions in the European or international segments of the Internet, failures of routing systems, failures of the distributed domain name system, failures caused by hacking and DDOS-attacks.
8.6. All notices and Information during the term of this Agreement may be sent by the User subject to the procedure as stipulated in Article 8.1. above. Such notices and information shall be sent by the User in English.
Any other method of sending Information or notices (statements, etc.) shall be deemed to be improper.
8.7. Termination by the User.
8.7.1. Statutory Right of Withdrawal. In accordance with EU Directive 2011/83/EU, the User may withdraw from this Agreement within 14 days without giving any reason. The User acknowledges that by starting the Game process or downloading the Game Client, they generally lose this right of withdrawal once the performance has begun.
Refund Eligibility: Notwithstanding the above, the User may be entitled to a refund for specific services (such as Premium Account Services or Pre-Orders) within the 14-day period, provided they meet the criteria set forth in the Payment Policy (e.g., if the Premium account has not expired, or if the User has spent less than 2 hours in the Game for Pre-Orders).
8.7.2. General Termination. The User may terminate this Agreement at any time in all other cases by sending a notice via support ticket. Termination takes effect 3 days after receipt by Innova. No refunds shall be provided for such voluntary termination except as expressly stated in the Payment Policy.
8.8. Termination by Innova
8.8.1. With Prior Notice. Innova shall be entitled to terminate this Agreement with 3 days’ prior notice to the User in all cases, except as described in Article 8.9.2. Innova may also terminate this Agreement if it ceases to operate or distribute the Game, the Inn.games Service, or otherwise stops providing access to the Game, provided that the User is given reasonable prior notice.
8.8.2. Without Prior Notice (Immediate Termination). Innova shall be entitled to terminate this Agreement immediately and without prior notice to the User in the event of:
• expiration or termination of the license granted to Innova to operate the Game by the Right Holder;
• orders from governmental or regulatory authorities, or legislative prohibitions;
• deletion or permanent ban of the User’s account based on the Inn.games Terms of Use;
• a material breach of the Agreement by the User.
8.8.3. Material Breach. A material breach includes, but is not limited to, any violation of: Article 1.3, Section 5, the Game Rules; Annex No. 2; Inn.games Terms of Use; the Table of Violations and Sanctions; or any payment fraud. A permanent ban of the User’s game or Inn.games account constitutes Agreement termination.
8.8.4. Refund Restrictions. In all cases of termination by Innova (especially for Material Breach) or voluntary termination beyond the statutory withdrawal period, no money shall be refunded. All payments for in-game items, fully provided services, and bonuses are final and non-refundable, as prescribed in the Payment Policy.
8.9. Innova shall be entitled to suspend provision of the Services to the User in cases:
— investigation of in-Game situations and events on suspected breaches of the Agreement/Game rules,
— request from governmental authorities, agencies, officers,
— claims of parents or other legal representative of minors,
— requests from payment agents related to possible fraudulent actions
In such case, no money shall be returned (refunded) to such User.
8.10. This Agreement including Game Client software License Agreement as well as all other related documents and agreements (such as, Inn.games Terms of Use, Privacy Policy etc.) may be amended and/or supplemented by Innova at any time during the term hereof. All amendments and/or supplements or new edition of the Agreement and the mentioned documents shall be posted by Innova at Innova’s sites and into effect upon the expiry of at least 3 calendar days after such posting, unless other term or no term is stipulated in the Agreement. For example, the list of Cases is subject to change without prior notice.
The User shall be responsible for reviewing all amendments and/or supplements no less than once in 2 calendar days.
Should the User disagrees with these changes, the User shall send a notice to Innova via a support ticket within 3 calendar days after posting such amendments and/or supplements. In such case, this Agreement shall be deemed to be terminated by the Parties as from the effective date of new edition of the Agreement.
The User cannot continue Game process unless he accepts amendments and/or supplements to the Agreement as well as all other related documents and agreements. If the User continues to use the Game Services after expiry of notice period for the amendments/supplements/new edition of the Agreement with no objections this considers as full and unconditional acceptance of these amendments/supplements/new edition of the document.
In case of any promotion (advertising actions) during which Users are provided in-Game benefits, bonuses and privileges, provisions that are different from this document may be applied without a prior written notification to the User. However, the User reserves the right to send a notice to Innova subject to the procedure stipulated in Article 8.7. above within 3 calendar days after such provisions introduction. In such case, this Agreement shall be deemed to be terminated by the Parties as from the date of receipt of such notice by Innova from the User.
8.11. Innova shall be entitled to assign its rights and obligations hereunder to any third parties or charge any third parties with the provision of Services or any part thereof (for example, payment collection).
8.12. This Agreement is effective for 6 months from acceptance. It auto-renews for successive 6-month terms, unless either party gives 5 days' prior notice of non-renewal before the end of the current term.
This Agreement terminates early upon the earliest of:
(a) Termination under clause 8.7 or 8.8;
(b) Termination of the User’s license to use the Game Client (Annex 2);
(c) Termination of the User’s rights to use the Inn.games application or Inn.games Center.
Termination of this Agreement automatically terminates all Annexes (including Annex 2) and ends the User’s right to use the Services and Game Client.
8.13. You must comply with all applicable domestic and international export and sanctions laws and regulations. You represent and warrant that you are not included on any European Union or United Nations list of prohibited or restricted parties. Furthermore, you represent and warrant that you are not located in, and will not use the Services from, any country or territory subject to comprehensive E.U. sanctions or embargoes. Your use of the Services must not cause Innova to be in violation of any applicable sanctions laws. Innova reserves the right to immediately terminate the Agreement or suspend the Services if you are found to be in violation of this clause.
9. Address
Innova Co. S.à r.l. 16 RUE ERASME, L-1468 Luxembourg Email: innova@inn.eu
Official web-sites: eu.4game.com, lineage2.eu
Annex 1 to the User and License Agreement
Game Rules
1. General Provisions
1.1. Official site of the Game —lineage2.eu
1.2. Communication language when using the Game service: English.
1.3. Violations and Penalties and Cases sections of the Game web-site are integral parts of the Agreement.
2. Scope of the present Rules
2.1. This document stipulates the Rules, observing which the User has the right to use the Game Services in order to participate in the Game Process.
3. General terms
3.1. For the proper use of the Service the User is advised to meet the following technical requirements / specifications: Internet connection (broadband connection is preferable), internet browser Internet Explorer 11 or equivalent, OS with the latest updates Microsoft Windows Vista 32bit or Windows7 32bit, Intel® Core™ 2 Duo 6300, 4 GB RAM, GeForce 6600 GT / Radeon X1600Pro, DirectX 9.0c, HDD 30Gb.
Testing mode of an operational system on the User’s PC or other mode different from the standard one may prevent the User from use of the Game Service.
3.2. All in-Game items are an integral part of the Services and are licensed, not sold, to the User under the limited license granted by this Agreement. The User acknowledges and agrees that in-Game items are not the User's property and have no real-world monetary value. Innova does not guarantee their permanence or availability, and the User has no claim for compensation or restoration of any lost in-Game items, regardless of the cause of loss.
However, Innova has the right, at its discretion, to return in-Game items lost through crack or hacking, fraud etc.
3.3. Innova does not exchange in-Game currency and/or other items for real money. Such exchange between Users is strictly prohibited.
3.4. The User shall be solely responsible for purchase of fee-based Services intended for longer period that the term of the Agreement. Innova shall not refund any payment is case of suspensionor termination of the Agreement earlier than the end of the term of such fee-based Service.
4. User Conduct and Account Management
4.1. Character and Account.
(a) The User shall choose a character nickname for identification within the Game. This nickname, as well as the names of guilds, pets, and other user-created in-game entities, must not violate the provisions of Article 4.2 of these Rules.
(b) The User is solely and fully responsible for maintaining the confidentiality of their password and for all activities conducted under their account. Sharing account access (login and password) with any third party is strictly prohibited. The User is obliged to immediately notify Innova via the support service of any unauthorized use of their account or any other breach of security.
(c) The User has a right to create two game characters on the condition that the User will use only one of these characters at a time, except otherwise is stipulated by the Game scenario or conditions of fee-based Services.
4.2. Prohibited Conduct in the Game.
The User is strictly prohibited from performing any of the following actions, which constitute a material breach of the Agreement:
(a) Commercial Exploitation and Real-Money Trading (RMT): Selling, buying, trading, bartering, advertising, or facilitating the transfer of in-game items, currency, characters, accounts, or services (such as power-leveling, grinding, or ranking services) for real money, cryptocurrencies, or any value or consideration outside the official Game ecosystem. This includes any attempt to convert virtual property into tangible value.
(b) Cheating, Automation, and Unfair Advantage:
- Using, developing, distributing, advertising, or making available any unauthorized third-party software or hardware designed to modify the Game experience, automate gameplay (bots), provide unfair advantages (aimbots, wallhacks, radar hacks), or interfere with the normal operation of the Game Client or Services.
- Intentionally exploiting errors, bugs, or vulnerabilities in the Game software, servers, or economy (including duplication of items, accessing unreleased content, or manipulating server latency) for personal gain or to disrupt the experience of others. The User is obliged to promptly report discovered bugs to Innova.
- Using modified or unofficial Game Clients.
(c) Disruption and Interference with the Service:
- Performing any actions that disrupt, overload, or impair the operation of the Game servers, network, or infrastructure, or interfere with another User's ability to use and enjoy the Services.
- Participating in or organizing denial-of-service (DDoS) attacks, spamming server communication channels, or using software to emulate multiple client connections.
- Attempting to gain unauthorized access to the Game servers, databases, administrative tools, or any data not intended for the User.
(d) Toxic Behavior, Harassment, and Communication:
- Using insulting, obscene, hateful, threatening, sexually explicit language, or engaging in personal harassment, stalking, or bullying of other Users or Innova representatives.
- Promoting hatred, discrimination, or violence based on race, ethnicity, national origin, religion, gender, sexual orientation, age, disability, or any other personal characteristic.
- Spreading knowingly false information (slander, defamation) or malicious rumors about the Game, Innova, its partners, employees, or other Users.
- Impersonating a representative of Innova, NCSOFT, a game moderator (GM), another User, or any public figure.
- Spamming chat channels by repeatedly posting identical or similar messages, advertising, or disruptive content.
(e) Inappropriate Content, Advertising, and Infringement:
- Creating character, guild, pet, or any other in-game names that contain profanity, references to illegal activities, sexual content, are racially offensive, infringe on third-party intellectual property rights, or are otherwise deemed inappropriate by Innova.
- Creating, leading, or promoting guilds or in-game groups based on ideologies of hatred, discrimination, or illegal activities.
- Posting, distributing, or linking within the Game or on official forums to content of an advertising nature (except as expressly permitted), pornography, pirated software, hacking tools, drugs, or other illegal materials.
- Violating the intellectual property rights of Innova, NCSOFT, or any third party within the Game environment.
(f) Privacy Violations and Fraud:
- Disclosing another User's real-life personal information (doxing) without their explicit consent.
- Engaging in fraud, phishing, or social engineering attempts to obtain other Users' account credentials or personal data.
- Using payment methods for which the User is not the authorized holder or engaging in any fraudulent financial transactions related to the Services.
(g) Trade and Use of Unlawfully Obtained Items: Knowingly purchasing, selling, trading, or using in-game items, currency, or character advantages that have been obtained through any of the violations listed in this Article 4.2.
4.3. General Compliance and Enforcement.
(a) The User is obliged to familiarize themselves with and comply with all official Game mechanics, rules, announcements, and instructions provided by authorized Innova representatives within the Game or on official sites.
(b) Innova reserves the exclusive right, at its sole discretion, to determine what constitutes a violation of these Rules and to apply appropriate penalties as outlined in the "Violations and Penalties" and "Cases" documents, which form an integral part of this Agreement. Penalties may include, but are not limited to: temporary suspension of the account, permanent ban, removal of in-game items or currency, and character rollback.
(c) The User acknowledges that Innova is not obliged to monitor all communications or content but may review and take action upon violation reports.
Annex 2 to the User and License Agreement
Lineage 2 Game Client License Agreement
This License Agreement (hereinafter referred to the “License Agreement”) shall be a document entered into by and between you as a natural person — lawful buyer of a software copy (hereinafter referred to as the “User”) and Innova Co. S.à r.l. (hereinafter referred to as “Innova”) in relation to the “Game Client” software as defined in Section 2.3 of the User and License Agreement (hereinafter referred to as the “Client”). By installing (copying into computer memory) the Client or otherwise lawfully using the Program, you hereby assume the provisions hereof. The provisions hereof may be accepted by you only in its entirety, without any reserves.
1. General Provisions
1.1. All the terms used in this License Agreement are defined in accordance with the Agreement.
1.2. All exclusive rights, the title to the Game and/or any parts thereof including (but not limited to) the title to the text, images, multimedia materials, program codes or any other copyright objects shall be owned by NCSOFT Corp., Republic of Korea (hereinafter referred to as the “Right holder”). The rights to use the Game subject to an exclusive license on the Territory shall be owned by the Innova.
All rights to the Game, any components of the Game including the Client shall be protected by the legislation of the Grand Duchy of Luxembourg and international treaties (agreements).
1.3. All rights that are not directly provided hereunder shall be retained by Innova and/or Right holder.
1.4. This License Agreement shall come into effect since its acceptance by the User by checking the box “Next” or “I accept all terms of the User and License Agreement” or similar button while installing the Game Client Software.
In case of refusal to accept the terms hereof (by pressing the Cancel/No button), this License Agreement shall be deemed to be unconcluded, and shall not be entitled to use the Game Client.
1.5. Any rights hereunder or any part thereof may not be assigned by the User to any third parties.
Innova shall be entitled to assign its obligations hereunder to any third parties without a prior written consent of the User.
1.6. User Support. Innova shall not be obliged to provide support to the User and shall not warrant that any failures or defects of the Client will be repaired.
1.7. Game Client Technical Protection Facilities. In order to protect its title to the results of intellectual property, obtain technical data, perform its obligations to the Right Holder and User, and in order to provide security (prevent “cracking”, hacking, etc.) and correct operation of the Game and Game Client as well as software and soft hardware that may be necessary for the proper functioning of the Game, Innova shall be entitled to use any technical facilities or methods of protection of the intellectual activity results or information. Innova shall be entitled to obtain information about the geographic location of the User in order to locate the User (within or beyond the Territory), about the employed computer or any parts thereof, etc.
The User hereby warrants that they will not perform any acts aimed at removing any restrictions on its use that may be set via the application of the above technical facilities and methods of protection of the intellectual rights of Innova.
1.8. Inn.games shall provide for, and is part of the operating procedure of reproduction in computer memory (installation) of the Game Client, undergoing the registration procedure and entering into an appropriate user agreement with Innova, access to the Inn.games account of the User, as well as access to the Games’ Game Process.
2. License Terms and Conditions
2.1. Subject to your compliance with this License Agreement and the User and License Agreement, Innova grants you a limited, personal, non-commercial, non-transferable, non-sublicensable, non-exclusive, revocable license to:
(a) download and install one copy of the Game Client on one device that you own or control;
(b) run the Game Client solely to access and use the Game and Services as permitted under the User and License Agreement.
2.2. This license includes the right to receive and use any updates, patches, or additional components for the Game Client that Innova may provide.
2.3. The license is granted only for the Territory (as defined in the User and License Agreement). The Game Client may not be used outside the above territory.
All rights not expressly granted herein are reserved by Innova and the Right Holder (NCSOFT).
3. License Restrictions
3.1. The license granted herein is personal, non-transferable, non-exclusive, and revocable. The User expressly agrees NOT to:
(i) Install or use the Game Client on more than one computer or in a networked, multi-terminal, or time-sharing environment (e.g., internet cafes, virtual machines) without a separate license for each instance;
(ii) Divide, disassemble, or separate the Game Client into its constituent components;
(iii) Use the Game Client to develop, create, or operate any other software or service that interacts with or is based on the Game Client;
(iv) Use the Game Client in any way not expressly authorized by this License Agreement and the User and License Agreement.
3.2. The User acknowledges that the list of prohibitions in Section 5.6 of the User and License User and License Agreement (including, but not limited to, reverse engineering, unauthorized distribution, and circumvention of protection measures) is fully incorporated into this License Agreement by reference and constitutes a material part hereof.
3.3. The license is valid only for use within the Territory, as defined in the User and License Agreement.
3.4. All rights not expressly granted herein are reserved by Innova and the Right Holder.
4. Termination of the License Agreement
4.1. This License Agreement is effective for the duration of the User and License Agreement. It terminates automatically and immediately upon the termination of the User and License Agreement for any reason, as provided in its Section 8.12.
4.2. The User shall be entitled at any time to unilaterally terminate this License Agreement by removing the Client (any archive copies thereof) from computer memory.
4.3. Innova shall be entitled to suspend the provision of entertainment services for the obtainment whereof this license is granted, by blocking (removing) the account and/or Inn.games account of the User. From the date of such blocking, this License Agreement shall be deemed to be terminated.
4.4. This License Agreement may be amended as specified in Section 8.10. of the Agreement.
4.5. Irrespective of the reasons for such termination (repudiation) hereof, the User shall immediately remove the Client (any archive copies thereof) from computer memory.
5. Warranties. Liability
5.1. The User hereby agrees that the client shall be provided “as is”. The user shall fully accept the risk of consequences of using the client, including its interaction with any other software that may be installed on the user’s computer, and agree that the result of using the client may fail to meet the user’s expectations.
5.2. Innova, Right Holder, as well as any partners or counterparties of Innova shall not be liable for any damage or losses (including, but not limited to any lost profit, losses resulting from the loss of any confidential or any other information, interruptions in participation in the Game Process) that may occur due to the use or impossibility to use the Client, including in case of any failure in program operation, even if the User has sent a notice on the possible emergence of any such damage and/or losses.
Innova, Right Holder, as well as any partners or counterparties of Innova shall be not liable to any persons for the unlawful acts of any third parties, short-term technical deficiencies or failures of equipment which may be applied for using the Client.
6. Contact Information
For any details of this License Agreement and/or using the Client, you may apply at the following address:
Innova Co. S.à r.l. 16 RUE ERASME, L-1468 Luxembourg e-mail: innova@inn.eu
Official server of the Game: lineage2.eu.